"What is the difference between Gen Z and Millennials" is the question that seems to be on everyone's mind. So, let’s begin by highlighting the major differences between the two, because it is a driving factor that is going to influence the future of any business.
The evolution of digitalization has changed the way businesses work and function, largely for the betterment of organizations and their customers. Bill shock is far up the ladder of evolution, in the rarefied realm where customer experience is prioritized.
In a world where cut-throat competition for market share has resulted in vastly slashed profit margins, the drive to adopt innovative ways to increase customer acquisition and ensure customer retention has engulfed the telecom industry.
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